Shipping policy

How long does it take to ship my order? 

We aim to ensure that you receive your order as quickly as possible! Once your order is successfully submitted, we process it within 1-2 business days—it is then designed, packed, and dispatched. After that, you’ll receive an email notification containing your tracking number information, along with an estimated delivery date from one of the carriers you choose in checkout. Please note that while we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable.

Is shipping free?

Yes, it’s free for all orders above $25 in the U.S.

Do we ship outside the U.S.?

Yes, we do!

I haven’t received my order yet, what should I do?

If you have not received your order even though the carrier said you received it, don’t panic! Instead, contact us at info@proskinz.us, and we will look into it immediately, and it’ll be solved. 

I have received the wrong size/skin, what should I do?

We apologize that we sent the wrong size/skin to you. Please, contact us immediately at info@proskinz.us,and we will do everything possible to correct our mistakes as soon as possible.

My Skin(s) arrived but they are bent, what should I do?

We are sorry your skin(s) came bent! We understand how this could be frustrating, but don’t worry—we can send you a new Skin or send you the wrinkled part of your Skin. BUT PLEASE, try applying it before contacting us because our 3M material technology is designed to flex when applied on any surface with some heat. With that being said, we recommend you apply heat on the Skin while on the backing paper and then apply it on your device. After that, apply heat again, and you should be good to go! If you followed the instructions and your Skin is still bent, you can send us an email at info@proskinz.us, and we’ll send you a new one.

For more information, you can visit our frequently asked questions here.