Refund policy
At ProSkinz, customer satisfaction is important to us. We strive to provide high-quality products and a positive shopping experience. Please review our refund, return, exchange, and order modification policies before placing your order.
Returns & Refunds
- Customers may request a return or refund within 30 days of receiving their order, provided the skin(s) have not been peeled from their original backing paper, applied to any device, used, or damaged after delivery.
- If your order arrives damaged, defective, or with missing items, contact support@proskinz.us with your order number and supporting photos. Once verified, we will arrange an appropriate replacement or refund.
- After 30 days from delivery, we cannot accept returns or exchanges, except where required by applicable law.
- All returns are subject to inspection and approval.
Refund Processing
Once we receive your returned item(s), we will inspect them and notify you by email whether your refund has been approved or rejected.
If approved, your refund will be issued to your original payment method. Please allow up to 14 days for the refund to appear on your credit card or bank statement, depending on your financial institution.
If your refund has not appeared after 14 days, contact your bank or credit card issuer. If you still need assistance, email support@proskinz.us.
Important Refund Conditions
- Original shipping charges are non-refundable, except where required by law.
- Customers are responsible for return shipping costs unless the return is due to a verified ProSkinz error or defective product.
- Returned products must be unused, unpeeled, and in their original condition.
Customer Ordering Errors
Customers are responsible for reviewing and confirming all order details before completing their purchase, including device model, size, product type, design, quantity, and shipping information.
ProSkinz is not responsible for errors made by customers during checkout.
Customer ordering errors include, but are not limited to:
- Selecting the wrong device model or generation.
- Ordering the wrong size, part, or product variation.
- Choosing an incorrect design, color, or quantity.
- Providing incorrect or incomplete shipping information.
- Other incorrect selections submitted during checkout.
While we understand mistakes happen, customer ordering errors do not automatically qualify for a refund, free replacement, or complimentary exchange.
ProSkinz will make reasonable efforts to assist customers in finding a possible solution. However, accommodations for customer errors are subject to review, product eligibility, and approval.
ProSkinz does not guarantee refunds, free replacements, or order corrections for customer errors, except where required by applicable law or under the eligible return provisions of this policy.
2-Hour Order Modification Window
Customers who accidentally order the wrong product, device model, part, size, or design must contact ProSkinz within 2 hours of placing their order to request a correction or cancellation.
Email support@proskinz.us and include:
- Your order number.
- The incorrect item or information.
- The correction you are requesting.
Modification Conditions
- Requests must be submitted within 2 hours of order placement.
- Submitting a request does not guarantee modification or cancellation.
- Changes depend on the order's current processing and fulfillment status.
- Orders already in production, processing, or shipment preparation may not be eligible for modification.
- After the 2-hour window, ProSkinz is not obligated to modify or cancel an order due to customer error, subject to applicable law.
Important: The 2-hour window applies to requests to correct or cancel an order before fulfillment. It does not eliminate the 30-day return eligibility described above.
ProSkinz may offer alternative solutions at its discretion, but no specific outcome is guaranteed.
Exchanges
Ordered the wrong size or want a different design? We're happy to review your exchange request.
Exchange requests must be submitted within 30 days of receiving your order. Products must remain unused, unpeeled, and attached to their original backing paper.
To request an exchange, email support@proskinz.us with your order number and requested exchange details.
- Exchanges are subject to product availability and approval.
- Customers are responsible for shipping costs associated with exchanges due to ordering errors or changes in preference.
- Additional charges may apply if the replacement product has a different price.
- Products that have been peeled, applied, or used are not eligible for standard exchanges.
- Requests to correct orders before fulfillment are subject to the 2-hour modification window.
Return Shipping Address
Please contact us before sending a return to confirm eligibility and receive instructions.
ProSkinz
PO BOX 61512
1 League
Irvine, CA 92602-1512
United States
We recommend using a trackable shipping service. ProSkinz is not responsible for return shipments lost in transit, except where required by law.
Contact Us
For questions regarding refunds, returns, exchanges, or order modifications, please contact our support team.
Email: support@proskinz.us
Our team will review your request and work with you toward an appropriate solution whenever possible.
By placing an order with ProSkinz, customers acknowledge that they have had the opportunity to review this policy before completing their purchase. Nothing in this policy limits rights provided under applicable consumer protection laws.