Refund policy
- With this guarantee, you are eligible for a refund within 30 days of receiving your skin(s) if you did not peel the skin(s) and/or applied it on your device(s)—if your skin(s) arrived damaged and/or missing parts, you’ll get refunded/replaced with a new skin. After 30 days of receiving your order, we can’t offer you a refund or exchange. If you have any questions/concerns about your order and would like a refund, please, contact us at info@proskinz.us.
- Once we receive your return, we’ll inspect it and email you to let you know that we have your returned skin(s). After that, we’ll notify you of the approval or rejection of your refund.
- If you’re approved for a refund, we’ll process it and refund you to the original payment method. Please note that your refund may take up to 14 days to show up on your credit card statement. If you didn’t receive your refund within 14 days, please recheck your credit card history and contact your credit card issuer—if you’ve done all of this and you did not receive your refund, just let us know, and we’ll help you out. For any questions, you can send us an email at info@proskinz.us.
- Please note that your refund will not include the shipping cost, and you will be responsible for the shipping costs when sending us your skin(s).
- Please return your skin(s) to:
ProSkinz
PO BOX 61512
1 League
Irvine, CA 92602-1512
Exchanges
Ordered the wrong size, or would like to exchange your skin(s) for a different design? Don’t worry; we’ve got you covered! If the skin(s) have not been peeled off the backing paper, you’ll be able to exchange your skin(s) within the first 30 days of receiving your order. If you did not like the design or want to change it, you can email us at info@proskinz.us with your order number and let us know if you’d like to change the design or order the correct size for your device. Please note that you’re responsible for the shipping costs. If You have any questions? Please, don’t hesitate to shoot us an email.
